ISLAMABAD: The Wafaqi Mohtasib has cleared over 30,000 complaints in the first two months of 2023. The recurrence rate of complaints received so far in 2023 has risen by 56 percent.
In response to this, the Federal Ombudsman, Ejaz Ahmad Qureshi, has vowed to prioritize the resolution of public disputes and cases of the lower strata of society through the Informal Resolution of Disputes (IRD) system. He has instructed his Investigating Officers (IOs) to visit far-flung areas to resolve grievances at the complainants’ doorstep in the shortest possible time.
During a progress review meeting of IOs at the Head Office in Islamabad, Qureshi stressed the importance of the timely implementation of decisions to maintain public trust in the institution of Mohtasib. He also urged the Implementation Officers to pay special attention to the effective implementation of his decisions.
The Federal Ombudsman’s office has resolved cases using innovative measures and adopting simple procedures, without taking any additional budget or employing human resources.
In the context of non-settlement of pension, gratuity, and insurance claims of poor citizens by Federal agencies on the grounds of non-availability of funds, the Federal Ombudsman called upon his Advisors to submit details to him so that he can take up the matter with the relevant agencies.
Syed Qamar Mustafa, Associate Advisor, informed that a maximum number of complaints have been received against BISP, LESCO, PESCO, K-Electric, SSGCL, MEPCO & AIOU. He also noted that complaints from Overseas Pakistanis rose from 13,019 to 25,215, showing a 93.6 percent increase.
Moreover, the Associate Advisor reported that 24,227 complainants were facilitated at One Window Facilitation Desks at airports, and 854 complaints of Pakistanis abroad were resolved through Pakistan Missions abroad.
Finally, the Federal Ombudsman emphasized the importance of serving the public in the resolution of their grievances and extending the best courtesies to the complainants.